pub702 Privacy Policy

1 Introduction

pub702 ("we," "us," "our," or the "Platform") is committed to protecting the privacy and security of personal information entrusted to us by our users. This Privacy Policy describes how pub702 collects, uses, discloses, stores, and safeguards personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations (IRR), and all applicable circulars, issuances, and guidelines issued by the National Privacy Commission (NPC) of the Philippines.

By registering for, accessing, or using any part of the pub702 Platform — including our website, mobile-optimized interface, games, promotions, customer support channels, and related services — you acknowledge that you have read, understood, and agree to the data processing practices described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, you must immediately cease using the Platform and contact us to request closure of your account.

2 Information We Collect

pub702 collects personal information necessary to create and maintain your account, process transactions, ensure fair play, comply with legal obligations, and provide customer support. The types of personal data we collect include:

2.1 Account Registration Information

• Full name (as it appears on your government-issued ID)
• Date of birth (to verify that you are at least 21 years of age)
• Email address and mobile phone number
• Residential address (province, city, barangay, street address)
• Username and password (password is stored in encrypted form only)
• Security questions and answers (if you choose to set them)

2.2 Know Your Customer (KYC) Verification Documents

In compliance with anti-money laundering (AML) regulations and pub702's regulatory obligations, we collect copies of identity verification documents, which may include:

• Government-issued photo identification (e.g., Passport, Driver's License, UMID, Postal ID, Philippine National ID)
• Proof of address (e.g., recent utility bill, bank statement, or barangay certificate)
• Proof of payment method (e.g., screenshot of GCash account name, bank card with visible last four digits)

2.3 Financial Transaction Data

• Payment method details (e.g., GCash mobile number, Maya account information, bank account number, or credit/debit card details)
• Deposit and withdrawal transaction history, including amounts, dates, and payment channel used
• Currency of transaction (typically PHP)

Note: pub702 does not store complete credit card numbers or CVV codes. Payment card processing is handled by certified third-party payment processors that comply with PCI-DSS standards. We retain only tokenized references and the last four digits for identification purposes.

2.4 Gameplay and Activity Data

• Bets placed, game outcomes, winnings, and losses
• Game session duration and frequency
• Bonus usage, promotions claimed, and wagering requirement progress
• Live chat transcripts and customer support interaction records

2.5 Technical and Device Information

When you access pub702, we automatically collect certain technical data to ensure Platform security, detect fraud, and optimize performance:

• IP address and approximate geographic location (city or province level)
• Device type, operating system, and browser type/version
• Screen resolution, language preference, and time zone
• Referral source (e.g., how you arrived at pub702)
• Cookies and similar tracking technologies (see Section 7)

3 How We Use Your Data

pub702 processes your personal information only for legitimate, specified, and lawful purposes. We use the data we collect to:

• Account Management: Create, maintain, and verify your pub702 account; authenticate your identity at login; enable password recovery.
• Payment Processing: Process deposits, withdrawals, and refunds; verify payment method ownership; comply with financial record-keeping requirements.
• Regulatory Compliance: Conduct KYC/AML verification; fulfill our obligations under Philippine gaming regulations and PAGCOR-aligned standards; respond to lawful requests from government authorities.
• Fraud Prevention & Security: Detect and prevent fraudulent activity, money laundering, underage gambling, duplicate accounts, bonus abuse, and other violations of our Terms & Conditions.
• Gameplay Fairness: Monitor for irregular betting patterns, collusion, or exploitation of software vulnerabilities; investigate disputed game outcomes.
• Customer Support: Respond to inquiries, resolve disputes, and provide technical assistance through live chat, email, or phone support.
• Responsible Gaming: Implement deposit limits, self-exclusion, and cooling-off periods requested by players; identify potential problem gambling behavior and offer support resources.
• Marketing Communications: Send promotional offers, bonuses, tournament announcements, and other marketing content — but only if you have consented to receive such communications (you may opt out at any time).
• Platform Improvement: Analyze aggregated, anonymized usage data to improve game performance, user interface, and overall user experience.

4 Legal Basis for Processing

Under the Data Privacy Act of 2012, pub702 processes personal data on the following legal grounds:

• Consent: You have provided explicit consent by creating an account and agreeing to this Privacy Policy.
• Contractual Necessity: Processing is necessary to fulfill our obligations under the Terms & Conditions you accepted when registering.
• Legal Obligation: Processing is required to comply with Philippine laws, including AML regulations, gaming regulations, tax reporting obligations, and lawful orders from regulatory authorities or courts.
• Legitimate Interests: Processing is necessary for pub702's legitimate business interests, such as fraud prevention, network security, and operational efficiency, provided such interests do not override your fundamental rights and freedoms.

5 Data Sharing and Disclosure

pub702 does not sell, rent, or lease your personal data to third parties for their independent marketing purposes. We may, however, share your personal information with trusted third-party service providers and partners in the following limited circumstances:

5.1 Service Providers

pub702 engages carefully vetted third-party service providers to perform essential functions on our behalf, including:

• Payment processors (e.g., GCash, Maya, bank gateway providers) to facilitate deposits and withdrawals
• Identity verification and KYC service providers to conduct document checks and AML screening
• Cloud hosting and data storage providers to maintain Platform infrastructure
• Customer support software providers to manage live chat and email ticketing systems
• Marketing and analytics platforms to deliver promotional communications and analyze Platform usage (where you have consented)

All service providers are contractually obligated to process personal data only on pub702's instructions, maintain appropriate security measures, and comply with applicable data protection laws.

5.2 Legal and Regulatory Authorities

pub702 may disclose personal information to government agencies, law enforcement, regulatory bodies, or courts when required by law, including but not limited to:

• Compliance with a valid subpoena, warrant, or court order
• Response to lawful requests from PAGCOR, the National Privacy Commission, or other Philippine government authorities
• AML transaction reporting obligations
• Investigation of suspected fraud, money laundering, or other illegal activity

5.3 Business Transfers

In the event pub702 is involved in a merger, acquisition, asset sale, or similar corporate transaction, your personal information may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

6 Data Security

pub702 implements a comprehensive set of technical, organizational, and administrative security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: All data transmitted between your device and pub702 servers is encrypted using TLS 1.2 or higher. Sensitive data stored on our servers, including identity documents and financial records, is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. pub702 employees and contractors who are authorized to access personal data are bound by confidentiality obligations.
• Two-Factor Authentication (2FA): pub702 offers optional 2FA for player accounts and enforces 2FA on all internal administrative access to systems containing personal data.
• Intrusion Detection: Our infrastructure employs continuous network monitoring, intrusion detection systems, and automated alerts to identify and respond to potential security incidents in real time.
• Penetration Testing: pub702 conducts periodic security assessments and penetration tests of our Platform and data infrastructure to identify and remediate vulnerabilities proactively.
• Incident Response: In the event of a personal data breach that poses a real risk of harm to you, pub702 will notify the National Privacy Commission (NPC) within 72 hours of discovery, and will notify affected users without undue delay, in accordance with the Data Privacy Act of 2012.

While pub702 takes all reasonable precautions to protect your data, no system connected to the internet can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for ensuring that your device is secured with up-to-date software and malware protection.

7 Cookies & Tracking Technologies

pub702 uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, analyze usage patterns, and deliver relevant promotional content. A cookie is a small text file placed on your device by a web server when you visit a website.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication cookies that keep you logged in and security cookies that help detect fraud. These cannot be disabled without breaking core functionality.
• Functional Cookies: Remember your preferences such as language settings, game lobby filters, and display options to provide a more personalized experience on your next visit.
• Analytics Cookies: Collect anonymized information about how players interact with the Platform — such as which pages are visited most and which games are most popular — to help pub702 improve the user experience.
• Marketing Cookies: Used only where you have consented, to track whether you arrived at pub702 through a promotional link and to measure the effectiveness of our campaigns. No cross-site tracking for third-party advertising purposes is conducted without your explicit consent.

7.2 Managing Cookies

You may control and manage cookies through your browser settings. Most modern browsers allow you to refuse all or certain cookies, delete existing cookies, and receive notifications before a new cookie is placed. Please note that disabling strictly necessary cookies may impair your ability to log in to and use the pub702 Platform.

8 Your Data Subject Rights

Under the Data Privacy Act of 2012 and its IRR, you have the following rights with respect to your personal information held by pub702. To exercise any of these rights, contact our Data Protection Officer at [email protected].

• Right to be Informed: You have the right to know how your personal data is being collected and processed. This Privacy Policy fulfills that obligation.
• Right of Access: You may request a copy of the personal data pub702 holds about you, along with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data. You may update most account information directly from your account settings page.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations (see Section 9).
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you believe your rights outweigh our interests.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Complain: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe pub702 has violated your data privacy rights.

pub702 will respond to all verified data subject requests within 15 business days of receipt. In complex cases, we may extend this period by an additional 15 business days, notifying you of the extension and reason within the initial period.

9 Data Retention

pub702 retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention schedule is as follows:

• Active Account Data: Retained for the duration of your account relationship with pub702.
• KYC and Identity Documents: Retained for a minimum of five (5) years after account closure, in accordance with Philippine AML regulations and gaming licensing requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required for tax and AML compliance purposes.
• Customer Support Records: Retained for two (2) years after the resolution of the relevant support request.
• Marketing Preferences: Retained until you withdraw your marketing consent or request erasure.
• Security and Fraud Investigation Logs: Retained for the period necessary to conclude any investigation, including any subsequent legal proceedings.

Upon expiration of applicable retention periods, personal data is securely deleted or anonymized such that it can no longer be linked to an identifiable individual.

10 International Data Transfers

pub702 primarily stores and processes personal data within secure data center facilities. Some of our third-party service providers — including cloud infrastructure providers and certain KYC or analytics platforms — may process data in jurisdictions outside the Philippines. Where this occurs, pub702 ensures that:

• The recipient country provides an adequate level of data protection as assessed under the Data Privacy Act of 2012, or
• Appropriate safeguards are in place, such as contractual clauses that impose equivalent data protection obligations on the receiving party, or
• The transfer is necessary for the performance of our contract with you (e.g., processing an international payment).

By using pub702, you acknowledge and consent to the transfer of your personal information in accordance with the safeguards described above.

11 Children's Privacy

pub702 is strictly intended for adults aged 21 years and older. We do not knowingly collect, store, or process personal information from any individual under the age of 21. Age verification is conducted during the account registration process, and additional KYC checks are performed prior to the processing of any withdrawal.

If pub702 becomes aware that personal data has been collected from a person under 21 years of age without appropriate parental or guardian consent, we will take immediate steps to delete that information and close the associated account. If you believe a minor may have registered on pub702, please contact us immediately at [email protected].

12 Changes to This Privacy Policy

pub702 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on the pub702 Platform for a reasonable period following the change
• Where required by law or where the change materially affects your rights, notify you directly via email or in-Platform notification before the changes take effect

Your continued use of the pub702 Platform following publication of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how pub702 protects your information.

13 Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or pub702's data processing practices, you may contact our Data Protection Officer through any of the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on every page of the pub702 Platform

If you are not satisfied with pub702's response to your privacy concern, you have the right to lodge a formal complaint with the National Privacy Commission (NPC) of the Philippines, the government body responsible for administering and enforcing the Data Privacy Act of 2012.

pub702 · [email protected] · 24/7 Live Chat on all pages